These Terms and Conditions form the basis of the contractual relationship between the parent(s)/guardian(s) and Traden Online School. By enrolling a child in any of our programmes, the parent or legal guardian agrees to abide by the terms outlined below.
1. Definitions
- “School” refers to Traden Online School.
- “Parent” refers to the legal parent(s) or guardian(s) of the enrolled student.
- “Student” refers to the child or learner enrolled in any course or programme.
- “Course” refers to any academic or enrichment programme offered by the School.
2. Enrolment and Admission
- Enrolment is confirmed once:
- The application is accepted by the School.
- All required documents have been submitted.
- The first tuition payment has been received.
- Parents must ensure that all information provided during the application process is complete and accurate.
3. Fees and Payments
- All fees must be paid in advance of the course start date.
- Fees are non-refundable unless stated otherwise in the Refund and Cancellation Policy.
- Payment plans may be available upon request.
- The School reserves the right to suspend access to classes and materials if fees remain unpaid after the due date.
4. Technology and Internet Access
- Parents are responsible for providing the student with:
- A reliable internet connection.
- A compatible device (laptop, tablet, or desktop).
- A quiet and safe learning environment.
- The School will not be held liable for any missed sessions due to technical issues at home.
5. Parental Support and Communication
- Especially for young learners, the School expects parents to:
- Monitor attendance and engagement.
- Communicate respectfully with staff.
- Support homework and independent study routines.
- Parents must notify the School of any changes to contact or emergency information.
6. Behaviour and Code of Conduct
- Students are expected to follow the School’s Behaviour Policy.
- Parents are responsible for ensuring their child understands and adheres to appropriate online conduct.
- Any form of bullying, disrespect, or inappropriate behaviour may result in disciplinary action, including temporary or permanent exclusion.
7. Attendance and Participation
- Attendance at scheduled sessions is mandatory unless a valid reason is provided (e.g., illness).
- In the event of an absence, parents must inform the School in advance or as soon as possible.
- Repeated, unexplained absences may affect the student’s progression.
8. Curriculum and Learning Materials
- The School reserves the right to update or modify course content as needed.
- Some programmes may recommend or require the purchase of additional materials (e.g., books, tools).
- Traden Online School uses both proprietary and licensed educational content in accordance with copyright laws.
9. Safeguarding and Privacy
- Traden Online School follows strict Safeguarding and Child Protection Policies.
- Parents consent to the collection and secure storage of personal data in accordance with our Privacy Policy.
- Online classes may be recorded for safeguarding and quality assurance purposes. These recordings are stored securely and not shared publicly.
10. Cancellation and Withdrawal
- Parents must provide written notice if they wish to withdraw their child from a course.
- The notice period and any applicable refunds are governed by the School’s Refund and Cancellation Policy.
- The School reserves the right to cancel enrolment in cases of misconduct, non-payment, or breach of these Terms.
11. Complaints
- Traden Online School encourages open and respectful communication.
- Any concern or complaint should first be raised with the relevant teacher or administrator.
- If not resolved, formal complaints can be submitted in writing and will be addressed in accordance with our Complaints Policy.
12. Amendments
- The School reserves the right to update these Terms and Conditions. Parents will be notified of any significant changes in advance.
13. Governing Law
- These Terms and Conditions are governed by the laws of the United Kingdom.